• time;2024-05-14 11:31:28

On April 28, 2024, the 2024 Yuchai North Service Capability Breakthrough and Service Miles Launch Conference was held in Shijiazhuang, Hebei Province.

Liu Jianfei

On the same day, Liu Jianfei, Secretary of the Party Committee and Deputy General Manager of Yuchai Service and Aftermarket Business Unit, said, "In conjunction with the rapid increase in the number of high-power gas turbine complete vehicles, Yuchai will start with the service guarantee capability in the northern market, focus on building Yuchai's characteristic service advantages, and support the introduction of high-power gas turbines in the northern market

How will Yuchai North's service capabilities be specifically broken through?

——01——

Seize the bridgehead of Hebei Province

Yuchai Service Enters 14 Northern Provinces

At present, many mainstream heavy-duty truck enterprises in China, such as Dongfeng Liuqi Chenglong, Dongfeng Commercial Vehicle, Dongfeng Xinjiang and Qingdao Jiefang, Foton Daimler, Shaanxi Automobile Commercial Vehicle, and United Heavy Truck, have already equipped their models with Yuchai high horsepower gas engines and have gradually entered the market, causing a rush to buy.  

The venue for the Yuchai North Service Capability Breakthrough Conference, Shijiazhuang, Hebei Province, is a key northern city in the domestic gas heavy-duty truck market.

Liu Jianfei said, "In recent years, Yuchai has been deeply digging into customer needs, deeply understanding customer pain points, and starting from multiple dimensions such as service network layout, service technology capabilities, parts guarantee capabilities, service operation management, and flexible and efficient service policies, comprehensively improving the service guarantee capabilities of the northern market, aiming to enhance the competitiveness of Yuchai products in the northern market, meet the rigid demands of northern users for product reliability, consistency, economy, and worry free and fast service

Taking Hebei as a benchmark, Yuchai will comprehensively enhance its service capabilities in 14 northern provinces and lead the industry to the best level.

As a benchmark area for service pilot projects, Hebei is building its service capabilities with denser networks, higher standards, and greater investment. We focus on breaking through network capabilities, accessory capabilities, technical capabilities, and operational capabilities, and summarize our experience to promote nationwide, "said Liu Jianfei.    

YCK14N

It is reported that Yuchai has over 3000 service stations in the northern market, covering 11 main roads in the north, and the service network coverage rate in prefecture level cities has reached 100%; Yuchai North's service capability has broken through, requiring service stations to respond to rescue within 5 minutes, go out within 30 minutes, and complete service within 6 hours for general faults.

Therefore, based on the 8 training bases in the north, Yuchai will provide one-on-one training for key dealers and establish exclusive service connections; Establish the Yuchai Service Station Technology Alliance, relying on more than 100 nationally appointed experts and nearly 700 mid to senior level technicians to provide technical guidance; Yuchai will also subsidize 4 million yuan, promote 2000 sets of specialized maintenance tools, help service stations master gas turbine maintenance skills, and provide customers with worry free and fast services; At the same time, Yuchai has developed a graded allocation and reserve model for accessories, and provided a subsidy of 2 million yuan to work with service stations to upgrade their store image and expand the influence of Yuchai's service brand in the north.

——02——

6-month nanny style service

Top 10 Service Policies for Promoting Gas Engines

Yuchai YCK11N/YCK13N gas engines have previously demonstrated product quality and won market reputation in the northern market. After the launch of Yuchai YCK14N/YCK15N, how can the service guarantee of these two products make customers feel at ease when choosing?    

Liu Jianfei introduced, "Yuchai has launched ten high-quality service policies, including a 5-year ultra long warranty, for K14N/K15N high-power gas engines, and has also formulated a special 'K14N/K15N nanny style service plan'

According to the special plan, Yuchai will establish a K14N/K15N fault handling rapid response team to provide customers with a nanny style service for up to 6 months, with full technical guidance and dedicated personnel to supervise the closed-loop process, providing customers with excellent product and service experiences.

Liu Jianfei emphasized that Yuchai dares to make such a commitment mainly because it has confidence in product quality such as consistency, power, and economy. The products are reliable and have stable performance.

On the other hand, Yuchai has an industry-leading intelligent diagnostic system that can provide predictive proactive services, reminding customers to enter the station for repairs as soon as possible, reducing the occurrence rate of major failures by more than 90%; The fault diagnosis time has been shortened by 68%, and the service station can complete the entire fault handling process step by step according to the prompts of the Yuchai intelligent diagnostic instrument.

——03——

Service for thousands of miles

Visited 5000 clients

The Yuchai Service Wan Li Xing activity continues to be carried out, with face-to-face communication with customers, deep exploration of customer needs, identification and resolution of problems, and assistance in customer success.

Liu Jianfei stated that this year's Yuchai Service Miles event plans to visit 5000 customers and collect difficult issues encountered during their car usage process. The problems collected will be tracked and resolved by dedicated personnel, with the goal of achieving a timely resolution rate of over 96% for customer demands

At the same time, Yuchai will also provide customers with proactive prevention measures for new car delivery, as well as heartwarming services such as one-stop vehicle inspections and warm gift packages to ensure the normal operation of their vehicles.

Liu Jianfei introduced that in response to the issue of promoting high horsepower gas engines in the northern market, Yuchai had already discussed and communicated with customers and partners face-to-face through group discussions on the same day. In the follow-up work, Yuchai will continue to improve and implement, promoting further breakthroughs in the service capabilities of the north.

With the booming development of the domestic gas turbine market and the acceleration of technological innovation, customers' demand for product and service quality is also constantly increasing. Putting service guarantee capability first, Yuchai continues to provide customers with comprehensive technical support and create value for them with power.

In the northern hub of the gas heavy-duty truck market, Yuchai directly faces frontline customers and partners, fully demonstrating its full preparation in product and service guarantees, reflecting Yuchai's sincerity and confidence.